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Below you will find some information about how we (our company: Cool Riads Ltd) collect and use your data in compliance with the General Data Protection Regulation (GDPR) that applies across the European Union.


What data do we collect?

Our company collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

  • Communication (emails)


How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Make a reservation online

  • Voluntarily complete our enquiry for or email us.

  • Use or view our website via your browser’s cookies.


Our Company may also receive your data indirectly from the following sources:


How will we use your data?

Our Company collects your data so that we can:

  • Process and manage your reservation.

  • Email you with information about your reservation, or that we think will enhance your stay with us, special offers and news from our business we think you might be interested in.


When our company processes your reservation, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our company securely stores your data at our computer systems and on the cloud. 

We use up to date security systems to ensure that we are protected and also have procedures within our company.


How long do we keep your data for? 

Your data stay with us only as long as we think it is necessary. Some of your data is deleted soon after you check out, and some stay with us a bit longer. 



Our Company would like to send you information about our services that we think you might like. It is going to be a few times of year and only things we would like to receive ourselves (such as special discounts or offers). 


If you do not wish to receive this, you can always opt out (by sending us an email).


We will NEVER sell your data to anyone else. 

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every customer is entitled to the following:


The right to access – You have the right to request from us, copies of your personal data.


The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request from us to complete the information you believe is incomplete.


The right to erasure – You have the right to request that we erase your personal data, under certain conditions.


The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.


The right to object to processing – You have the right to object us processing of your personal data, under certain conditions.


The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. 

For further information, visit


How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:


Keeping you signed in

Understanding how you use our website


What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:



Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.


How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. 


Privacy policies of other websites

Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.


Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on June 2020.


How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.


Email us at:

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